ICON · By Troon
Resident experience
your resident concierge
One concierge — for every household,
across every ICON community, every year you live here.
one concierge · every community · every household · always on
currently viewing · Bonita National · other ICON communities available in full platform
9:41
ICON · BY TROON
Welcome home, Maggie.
Bonita National · Bonita Springs, FL
Choose your resident concierge. They stay with you across every ICON community — every issue, every season, every year you live here.
Ashley
your resident concierge
with Jennifer Ramirez, CAM · licensed FL
knows your household, your preferences, and every open issue
Marcus
golf, sport, & active life
with Peter Serena, CAM · licensed FL
tee times across the Troon network and clinics for the kids
Sana
home, family, & daily life
with Jennifer Ramirez, CAM · licensed FL
vendor visits, school logistics, and the small things that add up
Julien
governance & community
with Marcus Webb, CAM · licensed FL
for board members — daily briefs, drafts, and pre-staged decisions
your concierge persists across every community
01 — Choose your concierge
9:41
Ashley
Always on · for your householdAI concierge · Jennifer Ramirez, your CAM, reviews every proposal
How can I help, Maggie?
Message
Call
Video
ASHLEY'S TODAY
02 — Ashley home
9:41
ON CALL · ICON BY TROON
Ashley
Your resident concierge
escalations route to Jennifer Ramirez, CAM
this call · across every ICON community
00:42
answered in under 6 seconds, every hour, every day
"Good morning, Maggie. The 2014 plat confirms the fence is 11 inches inside your lot. I've sketched three possible options and held a mediation slot for Thursday — would you like to walk through them now, and then decide whether to take it to the board?"
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Speaker
03 — Voice call
9:41
Ashley
Available
ACROSS YOUR YEARS HERE
Ashley remembers every interaction since you moved in — 2022 onward, kept in context.
When you moved in · 2022
Welcome to Bonita National, Maggie. Your welcome packet is on the kitchen island — gate hours, ARC contacts, tennis reservations, and the pool calendar.
I noted you prefer email and a written summary before any board appearance. I'll honor that going forward.
Perfect. Please flag anything ARC-related ahead of time.
Always — you'll get a 30-day heads-up before any compliance window opens.
Pergola · 2023
Your ARC submission cleared in 11 days — one day faster than the standard cycle.
Appreciate the heads-up.
This week · fence dispute
I pulled the 2014 plat. The fence sits 11 inches inside your lot.
Three paths — replace in-kind, compliant material with shared cost, or formal variance. Written summary attached.
Send me the variance language. I want to read it before Thursday.
Done. Mediation slot held Thursday 2pm at the clubhouse — both households, 30 minutes.
Coming up
Your Q3 paint refresh window opens July 1 — I'll surface a 30-day heads-up like always.
The pickleball ladder opens for spring registration Monday. Hold a Tuesday-evening slot for you?
Message Ashley…
04 — Memory chat
9:41
Ashley · LIVE
02:14
"I've shared the plat on screen — the 11-inch encroachment is highlighted in gold. Want me to walk through option two next?"
Escalations route to Jennifer Ramirez, CAM
05 — Video call
9:41
YOUR HISTORY HERE
Maggie & David Chen
Bonita National · 4 years in residence · 4 ARC submissions, all approved
year 1
MOVE-IN
· Jan '22
4218 Fairway Ridge · welcome packet · ARC orientation
ARC · approved
PERGOLA
· Aug '23
ARC submission cleared in 11 days · 1 day under standard
$3.4K · covered by reserves
ROOF MAINT.
· Apr '24
Vendor-of-record dispatched · 2-day turnaround
open · 11 days
Active situation
FENCE DISPUTE
· Apr '26
Ashley · 3 written options · mediation Thu 2pm · pending your call on the board
proposed
Q3 PAINT REFRESH
· Suggested
Compliance window opens July 1 · 30-day heads-up like always
ONE CONCIERGE · EVERY ICON COMMUNITY · FROM YOUR FIRST DAY HERE, ONWARD
4 YEARS · 0 OPEN COMPLIANCE · 1 ACTIVE SITUATION
06 — Your history here
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ICON RESIDENT BENEFITS
Living here, simplified.
"These aren't extras — they're how we run an ICON community. Every household, every day." — Ashley
Plain-language summaries
CC&Rs, reserve studies, and meeting minutes — translated into your terms.
30-day compliance heads-up
Every paint, roof, or landscape window flagged a month ahead.
Vendor coordination
Vetted, scheduled, and gate-cleared. You don't chase anyone.
Board pre-staging
Issues land at meetings already analyzed and option-mapped.
Cross-community continuity
If you move to another ICON community, your concierge moves with you.
resident · since 2022community · bonita national
- Three-option fence proposal · written summary in your inbox
- Mediation slot held · Thursday 2pm · clubhouse
- Variance pre-vote queued for the board chair
- Q3 paint refresh window pre-staged · 30-day heads-up scheduled
07 — Resident benefits
9:41
YOUR COMMUNITY NETWORK
Vetted, scheduled, gate-cleared.
ask Ashley to coordinate — no calls required
Brightview Landscapes
grounds & seasonal
last coordinated · yesterday
ABM Pool Services
pool, spa, & water
last coordinated · this morning
Sentinel Gate Systems
gate & access
last coordinated · 3 days ago
Apex Paving
roads & cart paths
last coordinated · last month
last 12 months · 138 vendor visits coordinated for your household
08 — Community network
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Ashley PROPOSED THIS MORNING
Mediation hold · Thu 2pm clubhouse · written agenda attached
Vendor visit · Anderson Plumbing · Fri 9am · gate clearance set
RECOMMENDATIONS · Ashley
Timely, written, yours to decline.
Ashley proposes · you decide · nothing acts without your word
every proposal reviewed by your licensed CAM · Florida Ch. 468.431 compliant
09 — Ashley recommendations
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